Privacy Policy

1. Introduction

At EmberSays ("we," "our," or "us"), we deeply respect your need for privacy. We understand that the nature of our service—emotional emotional support—requires a high level of trust. This Privacy Policy explains how we collect, use, and protect your personal information.

2. Information We Collect

• Account Information: Name, email address, and payment information (processed securely via Stripe).
• Communication Data: The content of your messages, emails, and voice notes exchanged with our conversation partners.
• Onboarding Data: Information you provide during the initial quiz to help us match you with a conversation partner (e.g., interests, communication style).

3. How We Use Your Information

We use your data solely to:

• Provide and personalize the emotional support service.
• Process payments and manage your subscription.
• Ensure safety and quality through internal monitoring (see Section 4).
• Comply with legal obligations.

4. Confidentiality & Quality Assurance

Your conversations are private, but they are not privileged (like attorney-client or doctor-patient privilege). To ensure the safety of both our clients and our staff, and to maintain high service quality, a small team of supervisors may review anonymized conversation logs. This is strictly for:

• Preventing abuse, harassment, or violations of our Terms of Service.
• Training conversation partners to provide better emotional support.
• Identifying crisis situations that require intervention.

5. Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].